Q1. Go To...	What is the difference between OneNumber™ and DoubleTalk™?
Q2. Go To...	What is the difference between the OneNumber™ and the OneNumber™ Pro Plans?
Q3. Go To...	What is the difference between the DoubleTalk™ and the DoubleTalk™ Pro Plan?
Q4. Go To...	What is this Call History Log I keep hearing about? Does it cost anything?
Q5. Go To...	I am heading out of town for the weekend. Can I change where my number rings for just two days?
Q6. Go To...	Is the ordering of my routing numbers on the signup page the same as what my callers will be presented with when they call my OneNumber?
Q7. Go To...	Do I need to enter all three routing locations during signup before I can choose my number?
Q8. Go To...	How do I change my personalized greeting for my OneNumber™ plan?
Q9. Go To...	I've tried to sign up for a number, but I keep getting an error stating that I've entered a long-distance number. Now what?
Q10. Go To...	I've tried to change my greeting but have apparently forgotten my PIN. Now when I call, I'm told that my account is locked. Now what?
Q11. Go To...	What is the “No Greeting” option for call routing?
Q12. Go To...	I want my callers to be able to alternately select the different routing numbers if they don't reach of me at their first choice without having to redial my number. Can they do this?
Q13. Go To...	Can I choose a custom number, or can I only have a random one assigned to me?
Q14. Go To...	I previously signed up for service, but now I want to cancel my account. How do I do this?
Q15. Go To...	Whenever someone calls my number, “Bphone.com” plays. Can I turn this jingle off?
Q16. Go To...	How can I check my voicemail without having access to the internet?
Q17. Go To...	I'm having trouble listening to my voicemail messages from your web site. What's wrong?
Q18. Go To...	When I try to access my account from the web, I keep getting a message that my login is failing. What's wrong?
Q19. Go To...	I keep on getting faxes from advertisers. How do I stop this?
Q20. Go To...	Someone is unable to send me a fax through my Bphone number. What's wrong?

Q1. What is the difference between OneNumber™ and DoubleTalk™?

With OneNumber™, the caller has up to three choices on where to reach you.
With DoubleTalk™, Bphone™ will ring any two phones at the same time (caller won't know what phone you have answered).

Q2. What is the difference between the OneNumber™ and the OneNumber™ Pro Plans?

Click here to see a detailed description of the differences between the OneNumber™ and OneNumber™ Pro plans.

Q3. What is the difference between the DoubleTalk™ and the DoubleTalk™ Pro Plan?

Click here to see a detailed description of the differences between the DoubleTalk™ and DoubleTalk™ Pro plans.

Q4. What is this Call History Log I keep hearing about? Does it cost anything?

The call history log is a web-based version of CallerID, only better. From any location that has web access, you can log into your account and view the details of all of the calls to your number. Did someone call? Check your call history log! This feature comes standard on all of our plans.

Q5. I am heading out of town for the weekend. Can I change where my number rings for just two days?

Yes. You can change your routing numbers at any time by logging into your account on the Web. Changes take effect immediately. The change is fast and easy, so feel free to change your numbers whenever you like. If you would like to add long-distance numbers to your routing list, you must be enrolled in one of the Pro plans (see above) and have automatic payments enabled.

Q6. Is the ordering of my routing numbers on the signup page the same as what my callers will be presented with when they call my OneNumber?

Yes. For example if your routing order is: Home, Cell, Office; your caller will be presented with: “To reach your party at home, press 1; to reach your party at their cell phone, press 2; to reach your party at the office, press 3”.

Q7. Do I need to enter all three routing locations during signup before I can choose my number?

No. On the routing page, you can leave some routing numbers empty. No routing will occur for the empty fields.

Q8. How do I change my personalized greeting for my OneNumber™ plan?

Call your number from any phone, then:

• Press the “#” key on your phone pad during the first ring.
• Enter your pin number when prompted to gain access to your account.
• Record your new greeting and press the “#” when finished. It will then be played back for you. If you are satisfied with it, press “#” again to finish the update. If you want to change it, press the “*” key.

Q9. I've tried to sign up for a number, but I keep getting an error stating that I've entered a long-distance number. Now what?

Long distance routing is available with the Pro plans. To route calls to a long-distance number, make sure you select the correct plan during the signup process. Also, you must be on automatic credit card payments and must contact us to enable long distance routing. If you feel the number you are entering should not be a long-distance call, let us know and we'll investigate.

Q10. I've tried to change my greeting but have apparently forgotten my PIN. Now when I call, I'm told that my account is locked. Now what?

As a security measure to keep unauthorized people from gaining access to your account, your account will be “frozen” for 1 hour after three unsuccessful attempts to gain entry to your account have been attempted. After 1 hour, you can try again. If you still cannot remember your PIN, login to your account and select the “modify account” button. Your current PIN will be shown; you can change it if you like.

Q11. What is the “No Greeting” option for call routing?

When you enter “No Greeting” the pre-recorded message for that option will not be presented to your caller. For example if you enter “No Greeting” for all three options and enter your routing numbers for your home, office, and cabin, you can then completely personalize your greeting by recording your own message. No pre-recorded greeting message will be presented to your caller.

Q12. I want my callers to be able to alternately select the different routing numbers if they don't reach of me at their first choice without having to redial my number. Can they do this?

Yes. They can just select another option, and it will route accordingly.

Q13. Can I choose a custom number, or can I only have a random one assigned to me?

If service is available in your area, you will be presented with a list of available numbers to choose during the setup process.

Q14. I previously signed up for service, but now I want to cancel my account. How do I do this?

You can cancel your service by contacting us through the support page or by e-mail at support@bphone.com. Include your number and the words “cancel my service” in the text description box. We will send a verification to your current email address that your service has been cancelled.

Q15. Whenever someone calls my number, “Bphone.com” plays. Can I turn this jingle off?

Certainly. To turn off the jingle, login to your account and click the “modify account” button. Uncheck the box titled “Enable jingle,” and submit the changes.

Q16. How can I check my voicemail without having access to the internet?

You can listen to your voicemail messages from both the website and an ordinary telephone. To listen via your phone, simply dial your number and press the “#” key during the first ring. At the voice prompt, enter your 4 digit PIN, then follow the voice instructions.

Q17. I'm having trouble listening to my voicemail messages from your web site. What's wrong?

To speed up the transmission of the voicemail messages over the internet, we use an audio file format called TrueSpeech. To play the voicemail files, you'll need a player which can play TrueSpeech-encoded WAV files.

For those who are running on the Microsoft® Windows 98, NT, 2000, or XP platform, this feature is built in. Users of earlier Microsoft® operating systems, Macintosh® or other operating systems may have to download a TrueSpeech player from the DSP Group web site.

Q18. When I try to access my account from the web, I keep getting a message that my login is failing. What's wrong?

Here are some tips to keep in mind:

• Make sure that you enter your entire 10-digit number into the “Phone Number” input box. This even applies to customers with 1-800 service plans.
• Do not confuse the web password and the telephone access PIN. These cannot be used interchangeably. Attempts to login to your account on the web with your 4 digit PIN will fail!
• For your protection against someone trying to gain access to your account by trying to guess your password, our system allows for 3 login attempts within a 1 hour period. After 3 failed logins, you are locked out of your account for 1 hour, after which you can try again.
• If you forget your password, you can have it reset to a randomly-generated value by clicking the “Forgot your password?” link from the home page. You will be asked to provide your 10-digit number and two pieces of personal information (your mother's maiden name and your birth city). You must enter this information exactly as you entered it during the signup process in order for your password to be reset. For example, if you entered “New Orleans, LA” as your birth city during signup, typing “New Orleans” will not be accepted (however, “new orleans, la” will be).
• As with all other problems, if you continue to have problems logging in or resetting your password, don't hesitate to contact us

Q19. I keep on getting faxes from advertisers. How do I stop this?

Try turning on the “Reject faxes from anonymous senders” feature found on the “modify features” page. This will block faxes from anyone that is not providing their caller ID

Q20. Someone is unable to send me a fax through my Bphone number. What's wrong?

Here's some things to try:

• Make sure your account has fax forwarding or fax-to-email enabled. These features are available through the professional accounts.
• If you have fax-to-email enabled and have opted to block faxes from anonymous senders, then the sender of the fax may be blocking the caller ID. Either have them enable caller ID, usually done by pressing *82 before dialing, or disable the fax filtering.
• Some fax machines don't send fax tones immediately after connecting. If your callers have these machines, they may have to manually press the send button after Bphone answers the call.